Shipping policy

At T-BRUSH, we partner with A2Z Delivery to ensure your eco-luxury oral care essentials arrive safely and swiftly. Below you’ll find a comprehensive overview of our shipping terms, timelines, and guidelines.

 

1. Order Processing

All orders are processed Monday through Friday, excluding public holidays.

  • Processing Time: 1 business day from order confirmation
  • Cut-off Time: Orders placed before 3 PM EEST ship the same day; orders after 3 PM ship the next business day
  • Order Confirmation: You’ll receive an email with order details and an estimated ship date

 

2. Shipping Zones & Rates

Destination

Shipping Charge

Delivery Estimate

Beirut (urban area)

$3 flat rate

3–5 business days

All Lebanon (outside Beirut)

$4 flat rate

3–5 business days
  • Rates are flat per order, regardless of weight or item count
  • Free shipping promotions, if any, will override standard rates at checkout

 

3. Carrier & Tracking

  • Carrier: A2Z Delivery
  • Tracking: Once your order ships, you’ll receive an email (and SMS, if provided) with your A2Z tracking number
  • Live Updates: Track your package in real-time on A2Z’s website or via their mobile app

 

4. Delivery Guidelines

  • Delivery Window: 3–5 business days from shipment date
  • Signature: A signature may be required upon delivery
  • Address Accuracy: Please ensure your shipping address is complete (building, floor, apartment). We cannot redirect shipments once dispatched.
  • Missed Deliveries: A2Z will attempt delivery twice. Undeliverable packages returned to us incur a $5 re-delivery fee.

 

5. Lost, Damaged, or Delayed Shipments

  • Damaged in Transit: Photograph the packaging and contents, then email support@t-brush.com within 48 hours
  • Lost Shipments: If your package doesn’t arrive within 7 business days, contact us for an investigation
  • Missing Items: We’ll coordinate with A2Z to locate missing items or ship replacements at no extra cost

 

6. Changes & Cancellations

  • Pre-Shipment Changes: Email support@t-brush.com within 1 hour of order to update address or shipping method
  • Cancellations: Orders cancelled before shipment are refunded in full. After shipment, standard return policies apply.

 

7. International Shipping

Currently, we ship only within Lebanon. Stay tuned for future global expansions!

 

8. Contact Us

For any shipping inquiries or assistance, reach out to:

• Email: support@t-brush.com
• Phone/WhatsApp: +961-XX-XXXXXXX

We’re committed to making your T-BRUSH experience seamless, from checkout to that first mindful brush